FAQ
Real answers to the questions we hear most about our real touch flowers, preserved roses, shipping, and returns. Still stuck? Send us a question and we will get back to you.
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Ordering & Shipping
How long does shipping take?
Most orders ship within 5-10 business days via USPS, FedEx, or UPS Ground. You will receive a tracking email as soon as your order is on its way.
Do you offer rush shipping for events or weddings?
If you have an event or wedding deadline, contact us before ordering and we will do our best to expedite your order.
Do you ship internationally?
Yes. Flovery ships worldwide. International shipping cost and delivery time are calculated at checkout based on your destination.
How is shipping cost calculated?
Shipping is calculated at checkout based on the items in your cart and your delivery address, so you always see the cost before you pay.
Flowers & Care
What are real touch flowers?
Real touch flowers are premium artificial flowers made from coated latex and polyurethane that mimic the soft, lifelike feel of fresh petals, far beyond ordinary silk. Learn more about what real touch flowers are and how to care for them.
How do I clean and care for my faux flowers?
Dust gently with a soft brush or a hair dryer on the cool setting, and keep arrangements out of direct sunlight to protect the color. No water is needed. See our full real touch care tips.
How long do preserved roses last?
Our real preserved roses typically stay beautiful for one to three years indoors, with no water or sunlight required.
Will the colors match what I see online?
We photograph our arrangements in natural light for accuracy. Slight variation can occur between screens and dye lots, but we work hard to represent every color faithfully.
Do arrangements arrive ready to display?
Yes. Our arrangements arrive pre-arranged in their vase, ready to place on your table the moment they are unboxed.
Returns , Wholesale & Custom Orders
What is your return policy?
We gladly accept returns and exchanges of unused items in their original box within 14 days of delivery. See our full refund policy for details.
My order arrived damaged. What should I do?
Please contact us within 14 days of delivery with a photo of the damage and we will arrange a replacement or refund.
Do you offer wholesale or bulk pricing?
Yes. Interior designers, event planners, and retailers can apply for trade pricing through our wholesale application.
Do you take custom or event orders?
Yes. Share your colors, quantities, and event date on our custom design page and our team will help bring your vision to life.